FAQ: the most important information about passes and booking system
Festival passholders and individuals with accreditation may reserve seats online for select screenings. This ensures each pass and accreditation holder knows beforehand which screenings they can attend, without the risk of not being admitted to the screening room. The basic rules and regulations of the booking system are presented below.
Note: the sale of passes for this year's edition of the IFF mBank New Horizons has ended.
Electronic Pass
This year, printed pass/ accreditation is not required. All you need is an electronic ID, which is assigned to your account at nowehoryzonty.pl.
However, if you do want to use the printed pass/ accreditation, all you need is a valid document with apicture and you can collect it from July 17 at 12 PM in the Festival Centre. From 18-28 July Festival Cente is open from 9:00 am to 21:00 pm.This year, on the back of the pass you will find information about the upcoming booked screening and an easy access to the booking system. On your phone you can swipe the pass left or right.
To enter the screening just log in to the nowehoryzonty.pl website and show your electronic ID in front of the entrance (screen or its downloaded version). Remember to brighten the screen and ensure good quality of the screen / file before presenting the ID.
New: Save the pass on your phone!
Now you can easily save your digital pass on your Android or iOS smartphone. Simply display your pass on your phone, select the „add to home screen" button and follow the brief instructions. An app with a festival icon will appear on your smartphone desktop, allowing you to open your pass immediately.
55 point pass
Each pass is programmed with 55 points. One point equals one reserved film screening. During the festival, it is possible to see a maximum of 50 screenings depending on seating availability and making prior online reservations.
When and how to book screenings
Bookings are necessary to be admitted to the screenings. First bookings can be made from 8:30 AM on 18 July for the screenings scheduled for 18 and 19 July. Bookings for the successive days can be made from 8:30 AM on the day before your planned screenings, starting from 19 July. For example, if you plan to attend a screening on 25 July, you can book it no earlier than on 24 July at 8:30 AM.
Bookings can be made until the screening starts via a simple booking system available at nowehoryzonty.pl/r on any computer, whether at home or at work or on a laptop, at any place where you can access the internet. Besides, bookings can be made on mobile devices with internet access.
Do I need to make an online booking for the opening and awards galas?
Yes, you are obliged to make an online booking also for the opening and/or awards film gala.
For the screenings scheduled for 18 July, bookings can be made from 8:30 AM on 18 July.
Booking cancellations
You must use the booking system to properly cancel a film screening reservation. To be effective, cancellations must be made at least 15 minutes before the official screening time. Failure to cancel a reservation and a subsequent absence at a screening will result in deduction of 5 points from a festival pass. Although it is possible to see a maximum of 50 films (provided seats are available), each pass is programmed with 55 points. We allow for the situation where a passholder may forget to cancel a reservation once. The additional 5 points allows the passholder to miss one screening without prior cancellation, without impacting the maximum number of screenings available. To cancel a reservation, simply click again on the reserved screening time at nowehoryzonty.pl/r
Login and password
You need a login and password to make and manage your bookings. If you already have an account on nowehoryzonty.pl and you have made a purchase via the website, your login and password remain the same. If you don't have an account or you have it but your festival pass was purchased by another person, your login will be sent to your email address no later than 4 days before the festival starts. This login will be automatically generated and will be printed also on your pass. Upon your first logging in to the festival website, you will be asked to enter your password which is known to anyone but you. Upon your first logging in you can also provide your mobile number what can be helpful in case you forget your password. Please remember that your login is printed on your pass and the password is known only to you.
Link your accounts
If your 8 character code to log in was automatically generated but you already have another account previously opened in the festival system and you prefer to use the already existing account, the system allows you to link them. To do so, please log in to one of your accounts and click on the "link accounts" option and follow the instructions. When the process is finalised, you can log in to any of your accounts to make and manage your bookings. This functionality can be particularly useful e.g. when you already have made your private screening schedule using special tags and you wish to see your tags in the current booking system. Logins that are automatically generated tend to be difficult to remember hence using your own login can make the booking process easier and faster.
Password change
If you have forgotten your password, you can always easily reset it. Please use "forgot your password?" option available in the booking system. If you provided your mobile phone number and/or email address an automatically generated SMS and/or email with a code to change your password will be sent. Then follow the provided instructions. If this option fails, you can request the password change at the Festival Centre. Upon showing your festival pass, the staff will have your account reset to create your own new password. You can also use the "claims / requests" option and submit your request to reset your password directly to the booking system operator.
Claims and requests
If you have any questions regarding the booking system or remarks on its functionality, please send us your inquiry using the "claims / requests" option which you can find in the booking system. Using this option, you can report us a situation in which – in your opinion – the system unfairly subtracted 5 points from your pass for not cancelling your booking.
Punctuality
No late admissions to festival screenings are allowed and no exceptions are made. At the exact hour of the screening start time, festival box offices begin ticket sells for the seats freed by booking cancellations, including these caused by late arrivals to the screening.
Lost your pass?
If you have lost your pass, please report it immediately at the Festival Centre located at the New Horizons Cinema (Kazimierza Wielkiego 19a-21, Wrocław). If you experience any other problems related to using your pass, please address the point staff as well.
Tags
Tags allow you to organise your own screening schedule. You can add a tag of a chosen colour to each film by clicking on the tag option.
Tag colours refer to:
- green – yes, I plan to watch this film
- yellow – not sure / alternatively
- red – I have already seen this film / not going
You can also mark particular screenings with chosen tags. Besides, you can add a short note about the film. Other users of the booking system are able to see your notes if you leave the option "Share tag" on. You can also see how many tags of which colour have already been added by other users to particular films. Films that you have tagged are highlighted while you browse the screening schedule. It is also possible to see the list of your tagged films by clicking on the option "My films". You must be logged in to add tags.
Practice makes perfect: booking system demo
Each festival attendee will receive their login in advance, which they can use to log in to the demo version of the booking system to practice "clicking" on screenings earlier.